Returns and Refund Policy
During shipping, if a giclée print is lost or arrives damaged, we ask for a photo of the damaged goods and we will gladly send a replacement, on us. These are the only circumstances in which we will offer a refund or accept a return. If you purchase a limited edition, we ask that you dispose of the damaged canvas because the same edition number will be assigned to your replacement. On occasion, at our expense, we may request you return a damaged item in the original packaging, so that we may inspect the damage but generally you will not need to.
For original artwork, we will fully insure the package so if it is damaged while being shipped, the carrier will honor a refund according to their policies. There are no returns on original artwork.
Due to the nature of our products, once an order is received it cannot be cancelled. All giclées are printed on demand.
Additional non-returnable items:
- Gift cards and donations
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at creator@pameliasofia.com.